Category Archives: call routing category

Everything You Need To Know About Call Routing

What Is Call Routing Software? From a high overview, call routing software captures and tracks call data, while also automatically gathering all eligible call recipients. The correct recipient that a...

Add Call Generation To Your Marketing Mix

Don’t overhaul your entire marketing strategy.

Do I Still Need Phone Call Routing In 2018?

Elon Musk is blasting commercial rockets into space and we’ve all got Siri, Alexa or some other artificial intelligence in our pockets and our homes. Oh, and have you seen the robots Boston Dynamics...

Phone Routing By The Numbers (No Pun Intended)

Sometimes when a lead is looking for service they want to talk to someone immediately. If your business only handles data leads you could be excluding up to one-third of your potential leads. Phone...

Want To Sell Live Transfers But Not Sure Where To Start?

As a client services manager at boberdoo, I have worked with many clients interested in selling live transfers. I’ve seen this process go smoothly and not so smoothly (to put it nicely). What I have...

18 Features Of Call Routing Systems You Need

Call routing systems come in all different shapes and sizes. Whether you are simply tracking the origin of your phone calls or want to intelligently route calls to call buyers in real-time, you need...

Call Tracking vs. Call Routing Software

The terms call tracking and call routing are used very frequently by online marketers and lead generation companies. Some even use these terms interchangeably to refer to the process of capturing the...

Can Call Center Software Really Maximize Your Profits?

Some people think that running a successful call center is all about the amount of calls, the quality of your reps and the quality of the product/service your reps are selling. Yes, these are...

You Sell Live Transfers Today, But What Will You Sell Tomorrow?

Whether we're speaking to our clients that generate and sell live transfers or to the many people we've met and exhibited with at trade shows, we have seen a common trend in the way call centers...

Intelligent Call Routing: The Solution To Call Center Problems

Do you own a call center, or work with one? What are the biggest issues you have run into when using call centers to generate leads? If you outsource the campaigns, you obviously have less control in...
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