Category Archives: call routing category

You Sell Live Transfers Today, But What About Tomorrow?

Whether we're speaking to our clients that generate and sell live transfers or to the many people we've met and exhibited with at trade shows, we have seen a common trend in the way call centers...

Intelligent Call Routing: The Solution To Call Center Problems

Do you own a call center, or work with one? What are the biggest issues you have run into when using call centers to generate leads? If you outsource the campaigns, you obviously have less control in...

How To Use an IVR for Lead Generation

An IVR or Interactive Voice Response, is one of the greatest tools that lead generators can use to polish and optimize their call traffic. If you’re not already aware, an IVR is a pre-recorded...

Personalizing Your Advanced Call Routing System

Nobody wants to do business with a bland and boring company, just like no company wants to blend into the background and be forgettable. There are tons of avenues to create a personal touch:...

The Step-by-Step Guide on How to Sell Calls

Sometimes it can seem like lead selling is a complicated business. Knowing how to sell leads or how to sell calls can seem daunting. Luckily, though, it's not actually too complicated. If you have a...

SMS Blacklists (and How to Avoid Them)

10 years ago, text messages were just beginning to grow in popularity. Now? Your cell phone is a huge part of how you receive information, and SMS messaging is perhaps the most important method for...

What Call Analytics Do Lead Gen Companies Need?

One of the best ways to make a profit as a lead generation company is by selling calls in real-time. Because phone leads command a higher premium, but can still be routed and sold automatically and...

Giving Your Callers Call Routing Options

A lot of people can get frustrated with call centers. Sometimes the hold music is bad, sometimes the connection is a little spotty… but one thing that people really hate is being told what to do....

How To Turn Website Visitors Into Call Leads In 4 Steps

Call leads, also known as phone leads, are the crème de la crème, the pick of the litter, that top shelf bottle you save for special occasions. And the reason for that is simple. Unlike web leads...

Why You Should Utilize Intelligent Call Routing

Generally speaking, most call campaigns are built to route each call based on the geographic location of the caller. This is typically done by capturing the caller's area code and associating it with...
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