Support

boberdoo.com clients can get answers to their questions via any of the methods below. boberdoo.com support is available Monday through Friday, 9:00am-5:00pm CST. Don't forget to check out the "i" icons throughout your system, they might be helpful!

Emergency tickets should only be used in the case of an absolute emergency. Adding new lead types and custom deliveries are not considered emergencies. Please do not abuse this ticket classification. This allows us to efficiently address the true emergencies as quickly as possible while keeping your monthly lease at a reasonable rate. Thank you.

Please have the information below handy so we can meet your support needs as efficiently as possible.

  • system URL
  • lead type name
  • lead ID (if referencing a lead)
  • partner name/ID (if referencing a partner)
  • vendor name/ID (if referencing a vendor)
  • ticket number (if referencing a ticket)

Videos

Click here to view videos covering all sections of the boberdoo.com system.

Support Articles

To access our collection of lead system support articles, click here.

To access our collection of Outbound Automation support articles, click here.

Tickets

At the top of your system is a "Tickets" button (also found in Settings>Tickets) that will allow you to communicate directly with a boberdoo employee that can solve your issues. Tickets create an automatic notification that is sent out to Brett and to the teams of programmers. This ensures that multiple boberdoo employees are seeing your request/question/issue and that all communication is centrally located for that topic. No more digging through old emails trying to find where a project was left off. To watch our How To video on creating a support ticket, click here.

Chat

Have a quick question that needs an answer? The fastest way is to click "Chat with Us" in the bottom right corner of this page. We are available via chat Monday through Friday from 9:00am-5:00pm CST.

Phone

boberdoo.com support is available by phone Monday through Friday, 9:00am-5:00pm CST for PRO systems only. You can call 800-776-5646 ext. 2.

Email

You can submit your information below to email boberdoo.com support.