How To: IVR Manager

Within the boberdoo call routing system, you have the ability to build your own custom IVR and attach it to any phone campaign. The data from this IVR can then be used to intelligently route calls to your network of buyers.

From your boberdoo lead distribution system, go to Phone Routing>IVR Manager (VoIP2) and click Add New IVR.

Construct your IVR step by step using the options provided. You can play a custom message, prompt the caller to enter their zip code, or walk them through a multi-step menu. Hover over each icon to learn what each option does.

The Message option plays an audio message for the caller. This can be automatically voiced via Text-to-voice technology or use an existing MP3 file. A Message may be utilized at any point of your IVR – initial greeting, menu transition or exit message.

The Numbers option requires the user to input a set of numbers. This is typically used for zip code entry. You map the number inputted by the user to a field in your lead type.

The Menu option presents multiple options and lets the caller advance by entering a number (e.g. Press 1 for roofing, Press 2 for windows). Associate a field for your menu item – the field carries a different value depending on the user's response. Each additional step is added as a new column with customization options.

Before finishing your IVR, add an Exit Action. Submit completes the IVR and routes the call to your buyers. Hangup ends the call without routing. Optout ends the call and adds the phone number to the Do Not Call list at Tools/Logs>DNC Local List.

There are dozens of ways to construct an IVR. Watch the video below for an example – it demonstrates how we built the IVR used for boberdoo's main phone line: 800-776-5646.