Webhooks/Notifications Guide

Account Login Blocked

Delivers a notification when an account login has had three failed attempts from one IP address.

Account Status Change (Activate/Deactivate)

Delivers a notification when an account is activated or deactivated.

Change in Filters

Delivers a notification when a filter set is modified.

Credit Card Added to Authorize.net CIM

Delivers a notification when a new form of payment is added for an Authorize.net CIM.

Credit Limit Changed

Delivers a notification when an account’s credit limit is adjusted or removed.

CRMStatus - Closed

The action is when the CRMStatus is set to Closed, indicating a sale.

Custom Delivery Timeout

Delivers a notification when a lead sent to another system is not accepted because it took too long to process.

Daily Limit Reached - Filter Level

Delivers a notification when a filter is preventing any more leads because of its daily limit.

Daily Limit Reached - Partner Level

Delivers a notification when a partner’s settings are preventing any more leads because of a daily limit.

Delivery Messages Threshold Reached

Delivers a notification when the maximum amount of delivery messages have been sent out.

Error in Lead Insert

Delivers a notification when the system rejects a lead with an error.

Filter Set Status Change

Delivers a notification when a filter set is activated or deactivated.

IPR Call Failed

Delivers a notification when an inbound call fails to connect or last long enough to count as a sale.

IPR Call to Default Phone

Delivers a notification when an inbound call redirects to the default phone.

IPR Notification

Delivers a notification when an a change has been made to any Phone Routing setting, such as ordering new numbers, or changing phone campaign values.

IPR Voice File Ready

Delivers a notification when recorded inbound calls are available to listen to.

Lead Declined

Delivers a notification when a lead is rejected for any reason.

Leads Put in Manual Review

Delivers a notification when a lead is put into the manual review queue awaiting further action.

Lead Refund Approval/Denial

Delivers a notification when a lead refund is successfully approved or denied.

Lead Refund Request

Delivers a notification when a lead refund request is processed in your system.

LeadQC Reject

Delivers a notification when LeadQC rejects a lead for being too low of quality.

Low Account Balance

Delivers a notification when a partner has a low account balance. The trigger for the dollar amount is set in each Partner’s Invoicing/Billing tab.

Low Account Balance Autocharge

Delivers a notification when a Partner’s account is autocharged using Authorize.net CIM because their balance dropped below the set trigger dollar amount. The charge can end up being a success or a failure.

Low Account Balance Autocharge - Success

Same as Low Account Balance Autocharge but only if the autocharge is successfully processed.

Manual Payment

Delivers a notification when an account has money manually added or subtracted via the Transactions tab.

Monthly Limit Reached - Filter Level

Delivers a notification when a partner’s settings are preventing any more leads because of a monthly limit.

Monthly Limit Reached on 90% - Partner Level

Delivers a notification when your monthly limit has reached 90% of its limit.

New Chat Message for Partner

Delivers a notification when you receive a chat message about a partner.

New Chat Message for Lead

Delivers a notification when you receive a chat message about a specific lead.

New Lead - Matched

Delivers a notification when a new lead in your system is successfully matched with a buyer.

New Lead - Matched with Any of the Listed Partners

Delivers a notification when a new lead in your system is matched with specific partners that you select.

New Lead - No Matches

Delivers a notification when a new lead fails to find a match in your system.

New Signup

Delivers a notification when a new Partner account has been created.

New Ticket

Delivers a notification when a work ticket is assigned to you.

Payment on Account

Delivers a notification when a payment is attempted to be made on an account in your system.

Payment on Account - Failure

Delivers a notification when a payment is attempted but is met with an error response.

Payment on Account - Success

Delivers a notification when a payment is attempted and is met with a success response.

Payment on Account - Success - First Time

Delivers a notification when an account’s first payment succeeds.

Source Status Change (Activate/Deactivate)

Delivers a notification when a source is activated or deactivated.

Support Ticket - Changes made by Support

Delivers a notification when the client services team adjusts a support ticket.

System Error

Delivers a notification whenever the system produces an error message.

Test Lead Email

Use this to configure a standard test lead email that you can send to partner via the Lead Filter Sets.

Ticket - New Conversation

Delivers a notification when a new conversation is started on an open ticket.

Ticket Closed

Delivers a notification when a support ticket is closed.

Transaction on Account - Setup Fee

Delivers a notification when a manual payment type “Setup Fee” has been made via the Transactions tab.

Vendor Status Changed from NOT APPROVED

Delivers a notification when a vendor is approved in your system.

Vendor Status is Set to ACTIVE/INACTIVE

Delivers a notification when a vendor goes inactive or becomes inactive again.

We hope this guide has helped you navigate your boberdoo webhooks, and optimizes how you use the system.