Changing Your Password

Are you practicing good security hygiene? Just like brushing teeth is important in daily life, security hygiene is important for online safety. A good security regimen has many facets, such as using two-factor authentication, limiting permissions for user groups, and changing passwords regularly. A password change could be what brought you here today since mandatory password changes occur to keep everyone secure. Changing your password in boberdoo is an easy task. Follow these steps to get started!

Step 1:

You may have already been here. When you log in normally, the system gives a password change required message instead of logging you in. 

Step 2:

Select the Send Password Reset Email button and you should get a success message in the upper right corner. Check your email; the change password email should be there within 15 minutes. Also, check your spam box if you do not see it. If you did not receive the success message or email, please see our FAQs below. 

Step 3: 

Reset your password. A secure password by system standards is between 8-25 characters long with uppercase and lowercase letters, numbers and symbols.

Step 4:

Congratulations! Your new password has been set! You can log into your system with your new password now. 

FAQs

What if I do not have access to my email anymore?

You will need to regain access to the email associated with your Lead System user. If you need to change the email address associated with your user account, please contact your system administrator or open a support ticket.

I received an error when I tried to send the password reset email. What should I do?

Open a new browser window and try again. If this does not work, contact your system administrator to make sure email settings are properly configured in your system.

I did not receive a change password email. What now?

Make sure you are checking the correct mailbox. Your email address is partially displayed before sending the reset email.  Also, check your spam or junk folders for the missing message.

I received an email saying that my password has been changed, but I did not change it.  What should I do?

Contact your system administrator immediately. Your account may be compromised or being used by someone else.  

The new password I created is not working. Help!