Live Transfers with Call Matching

A Lead calls into a call center or a call center places an outbound call to a lead. The call center rep collects additional information from the lead and submits it via a form that posts the data portion of the lead into the boberdoo lead system. This lead enters the boberdoo system and sits in an unsold, Manual Review status.

The call center rep dials their designated boberdoo call routing phone number disguised as the lead’s phone number. This inbound call is then matched and routed to the best available call buyer based on the lead’s area code (or other information collected through an IVR). It is important to note that your call center’s software must have the ability to place this call as the lead’s origin phone number. This allows the system to match and route the call based on the lead’s area code and avoid duplicate checks for the origin phone number.

When the best available buyer picks up the phone, the call center rep connects the two legs of the call, introduces the lead to the buyer and then drops off of the call. If the best available buyer does not pick up the phone after a specified amount of time, the system will automatically try calling the next best available buyer. This continues until a buyer picks up the phone, your system runs out of available buyers or the lead hangs up.

Once the lead and the buyer are successfully connected, the data portion of the lead is retrieved in the boberdoo lead system and routed to the matching call buyer.