Live Transfers with Data Matching (Ping Post Method)
This method transfers live calls to buyers based on data collected during initial customer interactions. The system pings partial lead information to determine the best-matched buyer before connecting the call. Note: This service requires extensive customization and training. Please contact support before committing.
How It Works
Step 1: Collect Information
Call center representatives collect lead information and submit it via a form that sends partial details into the boberdoo system to identify interested buyers.
Step 2: Match Buyers
The system returns matching buyers’ information, including their preferred phone numbers, sorted by priority or price.
Step 3: Transfer Call
The call center rep dials the best available buyer’s number, introduces the lead, then disconnects.
Step 4: Submit Details
Once connected, the rep submits complete lead details to boberdoo for routing and billing.
Advantages & Considerations
Advantages
Data transfers only occur after the buyer accepts the call. Provides superior filtering compared to call-matching alternatives. Field-level customization influences matching logic.
Considerations
Places decision-making responsibility on call center staff. Requires sophisticated integration with call center software or web forms. Users must obtain unique phone numbers for each call buyer through boberdoo’s call routing platform.
Getting Started With Live Transfers
If you’d like to start selling live transfers using the boberdoo call routing system, we’d love to help you get started. If you are currently using the boberdoo system, please create a support ticket to get started. If you are not a boberdoo client, fill out the form on our contact page and we can get you set up as quickly as possible.
If you’re interested in exploring additional live transfer routing logic, please visit our live transfers page.
Interested in Live Transfers?
Contact our team to learn more about implementing live transfers with data matching for your lead business.